Structure and Flow Terms & Conditions

These terms explain how we work together, so there are no surprises. Booking a service with Structure and Flow means you agree to them.

1. What we do

"We" and "us" mean Open Space Solutions LLC, doing business as Structure and Flow (Orlando, Florida). "You" means the client named below.

We provide home organizing services: decluttering, organizing, unpacking, seasonal resets, virtual sessions, walkthroughs, clarity consultations, and product sourcing. The specific service, date, length, and rate are listed on your booking confirmation.

A few things fall outside our services:

Cleaning, packing, moving, or hauling large furniture and appliances
Repairs, installation requiring tools beyond basic assembly, or electrical and plumbing work
Handling hazardous materials, firearms, medications, or anything involving pests, mold, or biohazards
Appraising the value of your belongings

If we find something outside our scope, we will pause and talk with you about next steps.

2. Booking and payment

Deposit- A deposit of 50% of your booked session secures your date. It is collected online when you book and applied to your total.
Balance- The remaining balance is due at the end of each session, payable by card in your home. Clarity Consultations are invoiced when your written plan is delivered.
Session minimums- Decluttering and unpacking sessions are booked in 4-hour blocks, seasonal resets in 3-hour blocks, and organizing sessions have a 2-hour minimum. Minimums are billed in full even if we finish early.
Extra time- If your project needs more time and our schedule allows, we will ask before continuing. Extra time is billed at your session rate in 30-minute increments.
Walkthrough- The In-Person Walkthrough is $99, paid at booking. $25 is credited toward your first booked session.
Virtual sessions- Virtual sessions are paid in full at booking. Please send photos of your space at least 72 hours before your call.
Materials- Bins, containers, labels, and other materials are not included in session rates. You may buy them yourself, or Structure and Flow can buy them for you. When we buy materials on your behalf, a product sourcing fee applies, and you agree to reimburse us for the full receipt total. We confirm your materials budget before we shop and share every receipt. Reimbursement and the sourcing fee are due at your session. Materials you have paid for are yours to keep. Returns follow each store's policy.
Late payment- Balances unpaid after 7 days may incur a late fee of $25, and future sessions are paused until the balance is settled.
Rates- Rates are confirmed at booking and will not change for sessions you have already booked.

3. Cancellations, rescheduling, and refunds

Life happens, especially in a busy household. We reserve your time just for you, so we ask for at least 72 hours' notice to cancel or reschedule.

• Late arrivals: Sessions conclude as originally scheduled and the full fee applies regardless of your arrival time.
• Refunds for completed work: As our services rely on dedicated time blocks, we do not offer refunds once a session is finished.
• Our make-it-right promise: If you are dissatisfied, reach out within 7 days for a complimentary one-hour follow-up or virtual adjustment.
• Packages: Seasonal reset visits follow the standard 72-hour cancellation rule and expire 1 year from the date of purchase.
• Processing: Valid refunds are issued to the original payment source within 5 to 10 business days.

4. Your home and your belongings

You make the decisions- We offer guidance, never pressure. Nothing is donated, discarded, or recycled without your approval, and those decisions are final once items leave your home.
Being present- An adult decision-maker should be home for decluttering sessions. For other sessions, you may authorize us in writing to work while you are out.
Valuable- Please put away cash, jewelry, firearms, medications, and important documents before we arrive. If we come across them, we will hand them straight to you.
Donations and removal- We can take one carload of donations per session to a local donation center. Trash and recycling stay with your regular household pickup.
A safe place to work- We need clear access, working air conditioning, and a space free of hazards. Please secure pets during the session. We will stop work, and bill for time on site, if conditions are unsafe.
Children- You remain responsible for supervising children at all times.
Fragile and sentimental items- We handle everything with care. Please point out anything fragile, valuable, or sentimental before we begin.
Lasting results- We build systems to fit your household. Keeping them going depends on daily habits, so we cannot guarantee a specific long-term outcome.

5. Privacy, liability, and the legal details

Confidentiality- What we see and hear in your home stays private. We do not share your name, address, or personal details with anyone, except where the law requires it.
Photos and video- We take before-and-after photos for our own project records. We only share them publicly with your signed Photo & Video Release.
Damage- If we damage something through our own carelessness, tell us within 48 hours of your session and we will work with you on a fair repair or replacement, up to the limit below.
Limit of liability- We are not responsible for pre-existing damage, normal wear, items that were improperly installed or already unstable, or items you chose to donate or discard. Our total liability for any claim is limited to the amount you paid for the session in which the issue occurred.
Independent business- We are an independent service provider, not your employee.
Things outside our control- Neither of us is responsible for delays caused by events beyond reasonable control, such as hurricanes, illness, or emergencies.
Governing law- These terms are governed by Florida law. Any dispute will be handled in Orange County, Florida, after we have first tried in good faith to resolve it together.
The whole agreement- These terms and your booking confirmation are our complete agreement. Changes must be in writing. If one part is found unenforceable, the rest still applies.
Updates- We may update these terms for future bookings. The version in place when you book applies to that booking.

Structure and Flow Terms & Conditions

These terms explain how we work together, so there are no surprises. Booking a service with Structure and Flow means you agree to them.

1. What we do

"We" and "us" mean Open Space Solutions LLC, doing business as Structure and Flow (Orlando, Florida). "You" means the client named below.

We provide home organizing services: decluttering, organizing, unpacking, seasonal resets, virtual sessions, walkthroughs, clarity consultations, and product sourcing. The specific service, date, length, and rate are listed on your booking confirmation.

A few things fall outside our services:

Cleaning, packing, moving, or hauling large furniture and appliances

Repairs, installation requiring tools beyond basic assembly, or electrical and plumbing work

Handling hazardous materials, firearms, medications, or anything involving pests, mold, or biohazards

Appraising the value of your belongings

If we find something outside our scope, we will pause and talk with you about next steps.

2. Booking and payment

Deposit- A deposit of 50% of your booked session secures your date. It is collected online when you book and applied to your total.

Balance- The remaining balance is due at the end of each session, payable by card in your home. Clarity Consultations are invoiced when your written plan is delivered.

Session minimums- Decluttering and unpacking sessions are booked in 4-hour blocks, seasonal resets in 3-hour blocks, and organizing sessions have a 2-hour minimum. Minimums are billed in full even if we finish early.

Extra time- If your project needs more time and our schedule allows, we will ask before continuing. Extra time is billed at your session rate in 30-minute increments.

Walkthrough- The In-Person Walkthrough is $99, paid at booking. $25 is credited toward your first booked session.

Virtual sessions- Virtual sessions are paid in full at booking. Please send photos of your space at least 72 hours before your call.

Late payment- Balances unpaid after 7 days may incur a late fee of $25, and future sessions are paused until the balance is settled.

Rates- Rates are confirmed at booking and will not change for sessions you have already booked.

3. Cancellations, rescheduling, and refunds

Life happens, especially in a busy household. We reserve your time just for you, so we ask for at least 72 hours' notice to cancel or reschedule.

4. Your home and your belongings

You make the decisions- We offer guidance, never pressure. Nothing is donated, discarded, or recycled without your approval, and those decisions are final once items leave your home.

Being present- An adult decision-maker should be home for decluttering sessions. For other sessions, you may authorize us in writing to work while you are out.

Valuable- Please put away cash, jewelry, firearms, medications, and important documents before we arrive. If we come across them, we will hand them straight to you.

Donations and removal- We can take one carload of donations per session to a local donation center. Trash and recycling stay with your regular household pickup.

A safe place to work- We need clear access, working air conditioning, and a space free of hazards. Please secure pets during the session. We will stop work, and bill for time on site, if conditions are unsafe.

Children- You remain responsible for supervising children at all times.

Fragile and sentimental items- We handle everything with care. Please point out anything fragile, valuable, or sentimental before we begin.

Lasting results- We build systems to fit your household. Keeping them going depends on daily habits, so we cannot guarantee a specific long-term outcome.

5. Privacy, liability, and the legal details

Confidentiality- What we see and hear in your home stays private. We do not share your name, address, or personal details with anyone, except where the law requires it.

Photos and video- We take before-and-after photos for our own project records. We only share them publicly with your signed Photo & Video Release.

Damage- If we damage something through our own carelessness, tell us within 48 hours of your session and we will work with you on a fair repair or replacement, up to the limit below.

Limit of liability- We are not responsible for pre-existing damage, normal wear, items that were improperly installed or already unstable, or items you chose to donate or discard. Our total liability for any claim is limited to the amount you paid for the session in which the issue occurred.

Independent business- We are an independent service provider, not your employee.

Things outside our control- Neither of us is responsible for delays caused by events beyond reasonable control, such as hurricanes, illness, or emergencies.

Governing law- These terms are governed by Florida law. Any dispute will be handled in Orange County, Florida, after we have first tried in good faith to resolve it together.

The whole agreement- These terms and your booking confirmation are our complete agreement. Changes must be in writing. If one part is found unenforceable, the rest still applies.

Updates- We may update these terms for future bookings. The version in place when you book applies to that booking.